Several years back, we had a massive IT outage. About half of our employees were having trouble working from home, and several of our systems were unavailable. As the panic arose on my team, I was so tempted to join them. Instead, I took a deep breath, and began to triage and document. As a…
A number of years ago as a project manager, I was asked by a VP to set-up a brand-new, fully functioning Salesforce instance over the weekend. The present day version of me can laugh at this for the absurdity that it is, but at the time, I was a ball of stress. It didn’t feel…
I once started my day by assuaging the heartache of one of my team members. He came in looking disheveled and not as perky as normal. When I asked him how he was doing, he unloaded about a breakup he had the night before. They’d be dating for long enough that he had been planning…